Alexis Clinic violated ADA LAWS!!!
Upon arriving for a scheduled appointment, the front desk staff made the patient so uncomfortable that the patient walked out.
The receptionist lacks training and legal knowledge. She claimed a spouse needs a medical POA to help assist with answering any medical history information.
Pt. informed the office via paperwork that they suffer from cognitive and developmental delays, that having his partner there for medical advocacy was necessary. This is where this office violated ada laws!
Not only did the office deplete a disabled individuals social and emotional battery, they chased him away without being seen.
Would absolutely NOT recommend this clinic if you are disabled and require any advocacy. This office will speak out of turn, cut you off, and tell you to come back with a notarized document that ISNT state required.
Edit to add:
The receptionist insisted that helping answer pt. Medical hx violated hipaa laws.
HIPAA does not apply if a domestic partner is only providing medical history or other relevant information to a healthcare provider and not requesting any protected health information (PHI) about the patient.
HIPAA (Health Insurance Portability and Accountability Act) regulates how healthcare providers disclose patient health information, not how they receive it. A support person, such as a domestic partner, can share medical history, symptoms, or other details without needing special authorization. However, if they also want to receive health information or discuss the patients care with the provider, HIPAA rules would then apply, requiring patient consent.
Under the ADA Title III, healthcare providers (including dental offices) must make reasonable modifications in policies, practices, and procedures to accommodate individuals with disabilities.
Denying a support person’s assistance without a valid reason (such as a legal restriction) may be considered a failure to provide reasonable accommodation.
I WILL be filing a formal complaint to the Washington state human rights commission.
Your office has cameras, the encounter is documented, and this can not be ignored.
1 /5
Brianna B Wonderful experience! The assistant cleaning was so gentle and the doctor was very nice. He said I needed two fillings re done and appreciated the attention and care to detail.
5 /5
Samya Jones It’s my first time going , the dentist assistant was very helpful and friendly , the front desk lady was very sweet and welcoming . definitely would recommend
5 /5