pat alexander Yes, they do have a lot of staffing issues. I have gone here since shortly after they opened. They were still working on the building on my first visit. Every time I have gone to an appointment, it is all new staff. I had seen Dr Tupper and talked about a treatment plan. Next time I went, Dr Tupper was gone. On one of my recent appointments, I was told they would not see me unless I paid $400 up front. I didnt have $400 in my pocket so I cancelled my appointment and left. I called the clinic when I got home to find out why they needed $400 to see me. They said because I owed them $900 from treatment several months ago. I did not receive an invoice,statements, phone call, or any attempt to let me know I had a balance...ended up being an insurance issue. Diane in billing office has told me twice she would do an audit on my account 3 months ago.
I had broken a tooth and called clinic to see if they could look at my broken tooth. They told me to just come in. I was already in Newport and did not have time to drive home and brush my teeth and had just eaten breakfast. Tried to explain to Dr Russell but she dismissed me and shouted to the dental assistant in another room, "Oh my god!! Can you say impacted food? Can you get her in any sooner?" And she left the room. As the dental assistant took the napkin from around my neck, she told me I would need a crown. They scheduled me to have my broken tooth looked at for May 29th. I suspected the break was bad enough it may become painful. I asked if they couldnt get me in before that and they said, no. I just scheduled with another dentist to have my, now throbbing, broken tooth looked at. I am embarassed that I have recommended this office to family and friends. My sister went one time and said she will never go back. Beautiful facility...staff issues are a joke.
1 /5
Thubten Puntsok Very nice facility. And friendly staff. I had no unpleasant instances or encounters with any of the people working there. Yes, they are under-staffed, but theyre working on it and likely doing the best they can with the resources they have. Very grateful theyre here and helping me to transition to their very cost-friendly services for people who struggle financially (like myself). Thank you all!
4 /5
Jeromy Jackson The staff here are awesome to work with and my dentist Dr. Russel did an amazing job with all my dental work!! So happy they are here!
5 /5
