Block Advisors - Everett (WA)

1 /5 Bam Helvey: Had a set price for claiming 3 years , they charged me the price for one year 3 times by accident then claimed that they didn’t . I came in with a bank statement confirming it and they still denied they took it . On top of that they told me I had to come back in and pay another $124 for a year that also had already came out of my bank account . Totaling $500 of what was supposed to only be $200 . Now my return is being held up until I pay yet another charge. Do not recommend.

1 /5 Eduardo Rubio: Called made appointment for a consultation, Short wait. Han comes to waiting room waves me into his office no handshake. I introduce myself with handshake and he points at name tag. Just gave me a blank stare with a forced smile made me do all the talking. Gives no feedback. Turns out he only wants to file my taxes. Not what I made the appointment for. Told him I’m leaving that’s not what I wanted. Still has a great smile the whole time. Continues to read my tax form as I’m packing my things.

3 /5 Genevieve Barnhart: Have been here before and had great service. This year, not so much. Our tax advisor was thorough but we had to come back twice which was frustrating when it could’ve been handled at first visit. Office manager Mryla tries to be too personal with those waiting in office. She shares details she shouldn’t and jokes about phone calls. Easily overhear some details I prob shouldn’t. Just not professional. Make sure you close the door when you go back to your advisor otherwise those waiting in the lobby can hear everything.

1 /5 Michael Scott: Two years in a row my tax advisor got sick and just stopped responding to me. That would be fine, except the online system does not allow you to contact anyone else, and the H&R Block customer service agents have no idea to help in this situation. Both years I ended up calling local offices multiple times until someone answered in order to get them to figure out what to do, and both times I filed late because of this. Block Advisors online system is atrocious, and all the CPAs freely admit this. Stay away.

5 /5 Ruby Mae Morgan: While my taxes arent exactly super complex, theyre more than I can handle. I walked in without an appointment, and these folks bent over backwards to accommodate me the same day as quickly as possible. It is my pleasure to boldly claim that they are loads better than Jackson Hewitt. Youre going to pay about 15-20% more for Block Advisors, and youre going to be really happy about it because itll be worth every dime on your return after theyve gone well out of their way to find you every last dime the IRS owes you (*if* the IRS owes you). They even took the filing costs out of the refund for me since my budget was tight. It comes with an additional minor fee, but again, its worth it. The whole office seems to be filled with kind, gentle, sweet people, and next year, instead of being apprehensive about filing, Im eagerly strolling right down to their office instead with confidence.