2 /5 Jackie Strauch: I shopped at borthwick for many years. The jewelry is beautiful , however I will never shop there again, let me take a moment to explain why. My husband purchased a ring for me to add to my existing wedding band . The young man assured me he would have no problem adding that to my ring and removing the one we were replacing. When I was told I could come pick it up I was excited , but to my disappointment the ring was damaged. I asked if they would fix it, quickly they said, “yes we’ll make it right”. Again, I waited for my ring, two weeks later I got the call it was ready. Much to my surprise my ring was worse. That was when I made the decision to take my damaged wedding ring and go somewhere else. Later I requested my other ring back that they took from the original wedding band. I was devastated, that ring was completely destroyed. A few weeks later I received a card from Mr. Borthwick apologizing for the damage to my rings and two gifts cards one for 25.00 to borthwick’’s jewelry and 50.00 for dinner . I sent them back feeling insulted . I have now spent over 2000.00 to have my rings fixed from the damage by his jeweler. I would not recommend this jewelry shop.
