Kent YMCA - Kent (WA)

1 /5 Xubin77 X: Kent YMCA need update their website timely to reflect free public swimming schedule changing. It costed me a trip today to know that they do not offer such offer anymore on Saturdays. YMCA Kent, used many public resources, does not serve Kent residents well.

1 /5 Odessa-Kent: today I went to the swim lesson with my child (2years old), they have 2 pool: 1 cold for adults and 1 warm for baby. we were in cold pool today, my child cannot swim in this cold water, child was so cold, I looked to the other children the same-their teeth were chattering, we asked instructor about baby pool - will open later just wait said, okay wait 20 min, asked the life guards the pool was closed they did not explain why we cannot go there, we went to the front desk they said it is a bacteria there...if it was a bacteria you have to close whole pool...disorganization between workers. we were last time and we loved it but this time negligent treatment of children even not to adult for child!

1 /5 Kathy Perez: Two front desk ladies are rude and not helpful. I wanted help to purchase a membership at the front desk and schedule some lessons as well. They told me I can’t do that at the front desk. But earlier they told me I could. But because they were busy gossiping and having their own conversations they just didn’t want to be interrupted and have to do work. I think they just didn’t want to be bothered with helping someone. They are just there to sit and gossip that’s all. I won’t be coming back to YMCA and paying money if I am going to be treated rudely.

2 /5 Oxana Thorne: I bought a membership hoping to take the kids to the swimming pool. I read their rules, did everything by the book, took the kids to the activity pool. We got our wrist bands, few minutes in , the life guards asked everyone to leave the pool, stating “20 minute safety break”. We waited for 20 minutes confused why we are waiting , what happened, it was very uncomfortable to stay wet outside the pool for 20 minutes. Shortly after we were left back in, a quite rude life guard pulled my children out of the pool and asked us to leave because we don’t have the “purple wrist bands”. Apparently they left too many people in the pool and asked everyone to get out, freeze for 20 minutes and let in only those who happened to hear their ineligible announcement over the speakers and got in line really quick to get their precious purple wrist band. We were clueless what was happening, I thought we already have our wrist band and we don’t need more. I even asked a life guard while we were waiting why did they pull everyone out of the pool. This lifeguard didn’t say anything about getting in line for a second wrist band. Very disappointed that we got punished by their incompetence. They left too many people in, and instead of explaining what was happening, they kicked us out quite rude.