PRO Club Bellevue - Bellevue (WA)

4 /5 Shan L: Imma be straight up the gym is one of the best I’ve used and the staff are all friendly. The locker room needs to be gutted and completely renovated as there’s stains and it’s humid and poorly ventilated with a strong musty scent. There’s even carpet in the entire locker room and I’m pretty sure it’s older than me. It’s pretty nasty ngl

1 /5 Vanpelt Important: Starting from early this year, every weekday evening, the janitor named “Ken(t)” on the upper level men’s shower room has been consistently closing up the upper shower at 9:30 pm during weekdays, while the posted closing time is 10:45pm - almost 1 hour ahead of schedule every weekday night. The young “Ken” guy closes the upper level prematurely because he wants to go home early and as a consequence, every customer using ProClub men’s shower room after 9:30 pm needs to go down to the bottom level to take a shower. This creates accessibility issues. It also double the workload for other janitors working at the bottom level. It’s a really selfish and slacking action taken by Ken and created really bad customer experience. I hope management can investigate ASAP and replace the janitor named Ken and restore customers trust.

1 /5 Nicholas Kaparulin: Since Bay Club took over, the overall quality has dropped hard. The amenities and facilities are noticeably dirtier, the locker rooms feel outdated, and the showers look like they haven’t been properly maintained in ages. It’s a big step down from what this place used to be. The bigger issue is the staff. One of the trainers Tony stepped in while I had a single set left and wouldn’t even let me finish. Instead of asking what was actually going on, he took the side of someone who had been hogging the machine and dismissed me when I tried to explain. It was immature and completely unprofessional. Even worse, my personal trainer was verbally harassed by another trainer in a way that was both racist and misogynistic. There’s absolutely no place for that in any workplace, let alone a gym that claims to be “premium.” Management’s response didn’t match the seriousness of the situation. The culture here used to be far better. Now it feels like the standards have slipped across the board, and no one in charge seems to be paying attention. Used to feel like family.

3 /5 Mitica Manu: It used to be great, now it is just ok. On the positive side, there is a large amount of facilities with continuous updates on the different areas. On the downside, the cleanliness and attention to detail decreased significantly in the last few years. For example, for a location that proclaimed cleanliness and safety as a top thing, it is surprising to see that the disinfectant bottles and towels are only on the every other second or third machine in the weights room, and some of them are not working. As a result, fewer and fewer people are using them. Another example was the pile of 10-15 used towels on the floor on Wednesday evening next to the second row of lockers on the upper floor. Of course, the people that threw them there instead of close by bin are also to blame, but a contributing factor can be as well that there was a single maintenance person to be seen on both floors of the mens locker. He seemed to work very hard, but one person cannot cover what used to be 3-4 people before. Finally, the shower rods and even the sprinkler head on the lower level on the mens locker show significant rust. I do not know if this represents a safety issue or not, but for sure it does not inspire confidence in the level of care of the management for the maintenance - the details less visible to the public are sometimes a better indicator of the priorities than the beautiful and continuously renovated entrance area.