BECU credit union - Puyallup Donna Cross: Called the 800 number to establish online banking and was told what I’d need and to go to a branch for assistance. Got there, wait time not bad, then helpful clerk, not, added another requirement to documents I’d need. Said I hadn’t been told I’d need that, didn’t even think her ‘sorry’ sounded like it was. Words but not tone, which I said. Won’t bother to return.