U.S. Bank Branch - Prosser (WA)

1 /5 Renee Nungester: This is by far, the most unfriendly US bank I have ever banked with. I work 24/7 and my time away from work is short. When I went to use the ATM Friday night and it wasnt working, I went to use the drive through lanes. A teller Rosa had them blocked off because they were closing. I asked if there way to please let me in because the ATM was down and I would have made it if I hadnt stopped there first. I was the only car there besides the ones already in the cones. Her short and rude response was.. yeah our ATM is down, and no we cant let you into the line. No apology for me not making it in or for the ATM being down ( even though I realized it isnt her fault) a good customer service representative should at the least offer an apology for the trouble experienced. Not be short, rude, and snippy. I dont think my 3 min deposit would have delayed them that much. But I guess so. It seems unprofessional to deny anyone to deposit money even if it delays your closing time by a few minutes and from personal experience I know it can be done. I would maybe understand if I had asked to do a wire transfer... But this was a simple deposit and I had all the information needed out with me.

5 /5 David Roseberry: Ive always had a good experience whenever I go in to the Prosser branch. Melissa is especially knowledgeable, helpful and friendly and USBank is the best of the big banks and has many locations locally. In many years doing business with them, Ive never been dissatisfied.

5 /5 Jomeca Escuyos: Everyone is always helpful and efficient in assisting me with my banking needs.