TazarZero Took my car in to find an oil leak. They found it to be the oil cooler. Ok, great, replace the oil cooler and reseal the oil pan while youre there. They said, ok, but the head gasket has also failed. We are weary of working on an engine that doesnt have long for this world. I said it is noted, but dont worry about it right now, just seal the oil leaks. They said ok, and did the job. I get the car back a few days later, and come to find that one of their incompetent techs left a shop towel in the oil pan and it killed the engine the rest of the way. They took responsibility for the fault and replaced the engine at no cost to me - good, thank you. However, the engine they put in also has its own problem - a rattle at start up. Not only were they not "able to track the noise that was being made", they didnt bother to hook up a scan tool which would have told them exactly what was causing it. I know this because thats what I did with my own tool. So I showed them my findings and asked to have it fixed under the new engines warranty. Their short answer; I was denied. The long answer; they cant source an intake cam sprocket (the cause of the noise), so they wanted to consult with their engine supplier to see if they can take the WHOLE ENGINE back out for replacement, and said they would call me later with an answer.....I have yet to receive a call. So, they broke my original engine, replaced it with another broken engine, and still want to charge me more money to fix it when its still under warranty. Their business model is a joke now. Didnt used to be this way - Ive taken several cars to them in the past with satisfactory results, so thats why I went to them recently. Lesson learned.
2 /5
Wendy Dionne Barbara was very friendly and helpful however the weeks it took to get the part for my Jeep was rather frustrating. However alls well that ends well!! Happy Customer here
4 /5
Malissa Harris We had been taking our vehicles to Bobs for a while now. Just recently we had issues with them. I brought my vehicle in for a brake flush after getting a maintenance notofication from them that it was due. I paid a little over 200 for the service. They notified me that if I came back within a week for the additional brake needs then would not need a repeat flush. The estimate for back brakes and front brakes with rotors and callipers would then be 900 bucks. They said there was a chance that rotors and calipers may be good and it would be slightly less. Well this seemed like a pretty high quote and a little sketchy to say I needed to do it within a week or would need the brake flush done again too? So we got a second opinion. The second opinion said there was no way the brake flush had been done as fluid was bad and the only other possible explanation was that the fluid used for the flush may have been contaminated by improper storage but that was unlikely. They then did a brake flush and replaced pads on the rear brakes for 270. There was still life left on the front brakes and they did not need any sevices yet. So I took the print out with what they said to Bobs who argued back and forth. They refused to refund me for services not provided. They argued that the other company was trying to scam me but then why would they not replace everything and charge me more like Bobs was trying to do. Instead they only replaced what was needed. So this company not only charged for services not completed but then also tried to get additional services and money from me that were not needed. They had recomeneded front brakes too. They did say that the rotors and calipers may not be needed but my guess is that if I couldve brought it back within that week to avoid another flush, they wouldve said they were needed and charged for those too! Will never take our vehicles there again as they cant be trusted!
1 /5