Amanda Marie Im based in the UK and after my experience with The Fox and Stone, I have now learned that ignoring the bad reviews I had come across about them was much to my detriment. My partner and I ending up having a really unsatisfactory and often unpleasant experience whilst trying to order a bespoke engagement ring from this jeweller. We were charged hundreds of pounds for what were essentially emails which were unnecessarily lengthy and inappropriate at times and Dropbox files which were shared with other customers. Red flags started emerging when the design process seemed to change at the drop of a hat to suit them. The process stated on their website is very misleading and should be reviewed. We have now found that they are not accredited by the Better Business Bureau in the US and will not be trusting any US based companies in future who do not meet certain business standards. In whole, it was a truly upsetting experience which I did express and was offered abysmal customer service in return.
1 /5
