1 /5 Rikki Minder: Tonight my husband went to get pizza at Coconut Kennys. We really like their pizza even though they are extremely pricey. Because I had just been to the emergency room, he went to pick up my medications. He called our order in and did his errand to pick up the medication, then he was going to swing by and grab dinner. When he got there they had told him it wasnt ready. Weird, because it should have been. Either way, he told them where he was sitting and to let him know when it was ready. 22 people came and went with their pizza. The staff had made eye contact with my husband repeatedly, never once speaking with him again. Mad, he finally went up there and asked again where his pizza was. It was and had been the whole time, in the warming cabinet they put to-go orders in. He waited an hour for a pizza that was already done and waiting yet they didnt check, just told him it wasnt ready. Was there an apology from the guy that messed up? Nope. Was their a discount on our pizza? Nope. Was there a coupon for another pizza next time? Nope. Will we ever return to Coconut Kennys? Also a nope. When you are that disrespectful of someones time and not bothering to make up for THEIR error or apologize that is not customer service. This wasnt the only time their service sucked for us. This just happened to be the last straw. Dont waste your time or money. Go to Contos in Lake Stevens instead. Youll NEVER be disappointed there.