3 /5 Ben Curtin: Went to Gray’s while staying at the accompanying hotel on business (airlines). I travel frequently and I am always on the lookout for healthy meals with good fats and protein.
Rather than eat protein bars and snacks of my bag, I decided an omelette would be nice, and decided to give Grays a try. It was a Saturday approaching lunch time, and I don’t think there was more than a couple customers in the restaurant. The atmosphere was nice, it was a beautiful day and they had big windows opened up to the outdoor sidewalk. However the lack of customers may have been because of some anti-customer business practices I found to follow.
The food was decent. The 3 egg omelette was pretty standard. Had good flavor, maybe the eggs were slightly overdone but it wasn’t burnt or unappetizing by any means. Pretty standard I would say as far as food on the road goes.
However I’m reducing a star purely because this restaurant feels justified to charge a “to-go” fee for any to-go orders. That type of price-gouging should never become an acceptable practice for any restaurant as American consumers and tourists are already nickel and dimmed for many aspects in their lives already. Often I choose the “to-go” route to save some time as I can get more work done in the hotel room, rather than enjoy the full dine-in experience, however I found Grays actually penalizes the customer for choosing to take food to go, by charging an extra $2.50 (often more than a standard 15% tip costs) which misleads the consumer by charging a fee that isn’t advertised within their menu (at least from the quick glance I saw online).
I hope the management of this establishment chooses to remove this fee in the future, otherwise next time I’m here for business, I’ll most likely be looking elsewhere for food options. There is an abundance of restaurants in the area.