McDonalds - Prosser (WA)

1 /5 Dachshunds FourMe: *edited to add - the store manager made contact with me today and indicated shed be speaking to the shift manager I dealt with yesterday! They gave our food to someone else!! So someone got our $30 order free and I got bitched at by the manager (no apology for screwing up, either) for being upset our food is now late (and were hungry!) Ridiculous! The manager stood there and argued that there was a number four on our order slip, but I know there was a three because I pushed the number three and entered it when we got to the curbside pickup. She was 100% in the wrong and argued with me because of her screw up. In fact I watched her walk right by our car and head to the number four slot!! As you can see, the slip which she then printed a duplicate of, plainly says "3". Not to mention, the fries were limp and cold, and the burgers were bland and unappealing. I couldnt believe they didnt even toss in a cookie or something for our trouble after they gave our food away to someone else, causing us to wait another 20 minutes when wed already been waiting 20 minutes for the food that never arrived!!? Not that I cared, but it just goes to show how completely arrogant and unapologetic they were when it was their screw-up. Completely disappointing.

1 /5 Sandy Gabriel: 24 hour service but not at 3 am! Wanted coffee for our drive. Drove up to drive through menu, after a few moments they shut it off. Went to first window three employees looked at us, laughed, and didn’t bother to say anything if they were closed or not. They just chose to ignore us. Confusing, if not 24 hours, turn off your 24 hour drive thru sign from your windows.

3 /5 denice mariotti: I hardly ever go to McDonalds so I went on the app to see what they had for breakfast and saw they now offer steak in their breakfast meal. So I ordered the big breakfast with steak and hotcakes and when I walk in I see it sitting there at the mobile order spot, which I always find it funny that they dont even check when somebody grabs it. So I show them the number on my phone that matches the order number on the box. Then I proceed to walk out but I stop at the counter where theres napkins and decide to open the box. And good thing I did because Im looking around I see no meat. Then I lift up the biscuit and a sausage is hiding underneath. Not sure exactly if its like steak flavored sausage or steak shaped like sausage. So holding it up, I ask them. Is this steak? The cook looks up and says oh that was a mistake. Then they proceed to wrestle with me for the box and grab the box and the sausage that Ive already touched and I thought they were going to toss the whole thing in the trash. So I said twice I can keep all that just give me the steak. Then I see them hand the cook my opened plastic container of food and put the steak in and hand me back the box. But they were very territorial and it makes more sense to give somebody the sausage they already touched then throw it in the trash and go into somebody stomach instead of the trash bin. But whatever. Corporate logic. The other thing was the weird attitude like they were almost mad at me for pointing it out to them. Fyi, the prefabricated piece of steak with little shaves of grilled onions on top was delicious by the way. Just the getting my order wrong and then the weird attitude prompted this review.

1 /5 Ersin Unal: I was trying to be nice every time I go some place and order food. Always I make sure I do communicate with them verbally and kindly. It has been a couple times I went McDonalds at processor and I let them know look guys pay attention what people are telling you before you do something. I told them many time I want my order hot and freshly made. They said yes sir we do we will and every single time my food cold like ice. I don’t know or I am exaggerating things but after long day of work finally you are getting lunch break so you can enjoy your lunch. I didn’t enjoy it at all and it has been more than 2-3 times happened. I hope McDonald’s headquarter will address that issue before giving branches.