McDonalds - Ephrata (WA)

1 /5 Ab: I ordered a meal online from this branch and got charged. It said the branch closes at 3 am so I showed up at 8:30 pm and the place was completely shut. Why the hell wasn’t it updated that the branch was closed? Even Carl’s clearly shows on google maps it’s closed for Thanksgiving.

2 /5 S. Ken: Edit: It happened again when I picked up through the drive thru. I ordered online using the app including additional sauce. At the window they said if I wanted the extra sauce I ordered is have to pay for it. I did, and I wouldnt have complained if I had been charged in the app, but this is BAIT AND SWITCH tactics. I will not be returning. I like the local burger joints better anyway, so thanks for reminding me what the price of convenience is. Original: Ordered "sharables" for several people and added extra sauce for the nuggets, burgers, and fries. You can see in the included photo of the bag slip, it says 5 BBQ, 2 Ranch, and 4 S&S. The 4 cups in the picture are all that was given. Since Im disabled, I sent my kid in to correct the issue and the employee was rude to my child and just gave her a handful without even an apology or a bag. Kiddo had to hand them to me through the window to be able to open the door. If you want higher service ratings, the employees need to learn to count. I think this store only continues to operate because the next one is 30 miles away.

1 /5 Frank: Whoever runs this store should be sued and or arrested for theft. If I stole money from someone, I no doubt would be arrested. On Monday the 1st I ordered via the mobile app. Upon arrival the store was closed due to some sort of emergency. No biggy, figured the payment wouldnt be processed but I was wrong. For a few days my payment was pending but then it was processed on my bank account. This was for an order that was $40 for literally a couple items which is absurd in itself. Called the store numerous times only for them to not answer. They then apparently made it so calls can no longer even go through and now just gives the busy single. Presumable to ignore all the other complaints from people who they took money from. McDonalds corporate is zero help and is telling me I need to take it up with the store. This is absolutely unacceptable and companies like this do not deserve to stay in business. I wish he worst upon people who runs businesses like this and pray on the weak.

5 /5 Silvia Armenta: I usually dont give out review, today I will. I went to order at the infreda, Washington McDonalds. It was right after breakfast so I knew my order might take a little longer because they probably wouldnt be ready for lunch. I ordered 2 kids meals with chicken nuggets. And. Chicken strips. I knew my order was gonna be longer than usual because chicken always takes longer For some reason. We werr asked us to park on the side to wait for our meal we did. when they finally came out to give us our order they apologize. For taking longer than usual, I said it was OK I didnt mind it because I knew they were going to take time on prepare it. they were so apologetic and gave me a voucher. I told them I did not need it that it was okay but they insisted on me having it.Thank you mcdonalds in Ephrata for being so sweet.