1 /5 Abbey Plankinton: The pizza was good (although one was a bit burnt on top) but the service was terrible. When we came in to the restaurant the music in the ordering area was very loud and made it difficult for us to hear the server/cashier and presumably, for him to hear us. We were asked if we wanted to order to go or for here, and we said to go. The server then said we could sit in the air conditioned section and he would bring us some ice water (it was around 90 degrees out so we thought he was being nice).
When we ordered, he brought our pizzas out on platters like we were eating here. When we told him no, we wanted this to go, (instead of just apologizing and saying he heard wrong) he tried to gaslight us by saying that we said we wanted to eat here, and that was the reason he said we could sit in the eating area.
He also kept pushing us to get other things by asking us multiple times if we wanted drinks or appetizers, and even handing us the drink menu after we already said no.
Then after we bought the pizzas we realized they were both 12”, and we had ordered one 12” and one 16”(even though we had to tell him twice that we wanted a 16” while he had his notepad). So we went back in the restaurant to see what happened and he said sorry and that he only charged us for the two 12” pizzas. Then he said he could make us a 16”, but when I asked if we would have to pay for a whole other pizza, he said ‘well obviously’ while smiling; like it was completely ridiculous for him to correct his mistake by giving us what we ordered. He didn’t even offer to take back the 12” to trade for the 16” and pay the difference.
When we got home we also realized he charged us twice for two of the toppings on the build your own pizza we ordered. Up until this point we had a lovely day at a number of other local businesses; which I will be giving very positive reviews after posting this, so check out those reviews for other businesses to go to instead of this one.