1 /5 Bethany: Completely ruined my hair in less than 20 minutes. Thought I would treat myself right before my birthday to a haircut since its been a while.
I said multiple times I wanted dead ends trimmed and long layers. My stylist (Thuy) and another (maybe the owner?) said my hair was uneven and cut it straight across, removing all of my gorgeous layers and about 4 inches of hair that I didnt ask to be cut off. My bangs werent cut how I asked them to cut them, they were parted down the middle and cut like curtain bangs though I said and motioned I want straight bangs. My hair is different lengths on each side, and its extremely choppy at the ends.
The woman didnt use scissors or use water. She straightened my hair and used a clipper thats usually used on mens haircuts to give me an uneven line of hair. She didnt use any sort of heat protection products on my hair. I havent used any sort of heat in 5 years, and my hair is so burnt it still smells almost 9 hours later. Its completely damaged.
When I got to a mirror and looked at my hair, I went right back into the salon. Someone who i think is the owner kept making excuses for the original stylist, first saying I didnt even ask for layers. Then she said that she must not have heard me, and then finally she "forgot" I wanted long layers. I told her it was completely uneven and she looked at me dirty and said "No" without even looking at my hair. She then wanted to cut my hair into short layers by removing another 2-3 of length for short layers when I kept explaining and showing her on my hair what I wanted.
I finally had enough off these people not listening to me and wanted to leave. She refused to take off the coat and kept holding onto my hair even when I was leaning forward in the chair trying to get away from her and saying no repeatedly. I had to raise my voice to be able to leave. She didnt offer a refund for anything.
This sounds insane, and nobody would have believed me if I wasnt on the phone with my Mom the entire time, through both interactions.
Save yourself the nightmare and go to a different salon, one that respects its customers and listens to what they want for their hair.
(Updated with photos)