Chevrolet Service - Awesome Chevy - Chehalis (WA)

1 /5 Angel Bell: Very much not impressed. Never actually had my vehicle serviced. Either the online schedule isn’t accurate or when you get there they have no tech. Takes forever to have anyone pick up the phone you are immediately kicked to an automated phone system. Over an hr of calling to be told they have no record of my appointment and only have one tech. Really hard to stick to the recommended service schedule when you can’t even get an appointment. Definitely won’t be attempting service at this location again. Sucks that this is the closest authorized service center.

1 /5 Philip Meithof: Bought a truck from them and my first service oil change, tire rotation etc. Was on them. Took it in and they did the service and when I asked them about did they check my fuel filter they said no which only had 2% on it and up on having service then they should have noticed that and said something and then its been a couple weeks. My friend noticed I was missing a lug nut and after further inspection I was missing a lug nut and the other lug nuts werewere loose on both front tires so I took it in and they told me that they were sorry and they gave me my next oil change on the house. Colin, the service manager is very nice and helpful but that doesnt make up for the chances my wheel could have fallen off and could have had serious injury. So just beware

5 /5 Ken Kostick: Dawn is wonderful. Dropped off the vehicle without an appointment (warranty work), with no expectations of it being looked immediately. The Awesome team worked it in and had the repair completed the same day. Great communications during the process!

1 /5 Lawrence Nixon: I’m giving you one star, but if I could give you zero stars I would. This poor review I’m sharing with you is because of the complete lack of customer service and the very poor workmanship of the repair that I wanted done. This is in addition to the lack of respect from everyone involved with this transaction. I left my 2004 GMC truck overnight to have two repairs completed. The first item was a section from the vent duct under the dash fell off and became trapped behind the brake pedal. This part that fell off was a result of poor workmanship of a $6k repair I had done last year but was not repaired correctly. The second item was to reattach the edge of the headliner fabric that was falling down on the passenger side. This item was not fixed at all, and I was the one to discover that your shop failed to fix it. In addition, when I called to check to see if my truck was ready for pick up, I was not informed that this item was not fixed. I was told that my truck was ready for pick up. When I went to leave your shop, I discovered the headliner was in worse condition than when I brought it in. I had to track down all the people involved to hear a lame excuse as to why it was not repaired and when I told them I was unhappy with the work and that I didn’t appreciate the fact that I had to discover this incomplete repair your staff just looked at me like I was crazy. This very poor example of customer service is what has me looking for a new auto shop for future repairs because I can no longer trust that work will be completed safely and that you can’t be honest with me.

1 /5 Gennie Reynolds: I called for an appointment on our 2012 Equinox. We bought it from a friend with only 50,000 miles on it. We drove it to 70,000 and decided to take it into a factory service dept. I asked that the car be checked and we get a call with recommended service. The call came and he said we needed--plugs-injection service-transfer case sercice-4X4 service-oil-trans fluid change-coolant flush! This would get us up to speed for services and should come in around $4000. I took a deep breath and asked what the labor rate was? He repeated over and over it was North of $200 an hour?????? SERIOUSLY--IN CHEHALIS?? I chose to have the 4X4 service-plugs-and fuel injection service and okd $1600. We needed a ride home to leave the car and knew to tell them we would need a pick up return ride. I have ALS and cant drive so Phil has to bum rides. I waited until 5pm on Friday night and no call so I called them. They said the car was just finished but there were no rides available. We had to get my son to run us down there Sat morn to get the car! When I got into the car, the glove box was open and the entire contents were all over the pass. seat! I took the car home and garaged it. The next day we took the car to grocery shop and the check engine lite came on and didnt go off. We had NEVER seen this lite before. I called Monday--I took the car in--sat there an hour and was told there was a vacuum line crack and it was fixed. We did check and there were two screws missing from the repairs 2 days before. never going back! cant trust them or afford their mistakes! Gennie and Phil Reynolds