1 /5 chris cleary: Lack of communication and compassion. My wife has been a patient of Dr Wards for over 20 years. Post his retirement now seen by Dr Haberman. Caked with possible kidney stones, UTI, kidney infection. Was told next available appointment in three weeks. Asked to have urine sample tested and have now been waiting over one week for results. Understaffed and inexperienced regarding specialty care.