Pamela Smock: This new doctor, Dr. Kyle Manross is amazing! Super friendly people. They listen to your needs. Misty the hygienist is amazing. Im loving my Dentist!
pat alexander: Yes, they do have a lot of staffing issues. I have gone here since shortly after they opened. They were still working on the building on my first visit. Every time I have gone to an appointment, it is all new staff. I had seen Dr Tupper and talked about a treatment plan. Next time I went, Dr Tupper was gone. On one of my recent appointments, I was told they would not see me unless I paid $400 up front. I didnt have $400 in my pocket so I cancelled my appointment and left. I called the clinic when I got home to find out why they needed $400 to see me. They said because I owed them $900 from treatment several months ago. I did not receive an invoice,statements, phone call, or any attempt to let me know I had a balance...ended up being an insurance issue. Diane in billing office has told me twice she would do an audit on my account 3 months ago.
I had broken a tooth and called clinic to see if they could look at my broken tooth. They told me to just come in. I was already in Newport and did not have time to drive home and brush my teeth and had just eaten breakfast. Tried to explain to Dr Russell but she dismissed me and shouted to the dental assistant in another room, "Oh my god!! Can you say impacted food? Can you get her in any sooner?" And she left the room. As the dental assistant took the napkin from around my neck, she told me I would need a crown. They scheduled me to have my broken tooth looked at for May 29th. I suspected the break was bad enough it may become painful. I asked if they couldnt get me in before that and they said, no. I just scheduled with another dentist to have my, now throbbing, broken tooth looked at. I am embarassed that I have recommended this office to family and friends. My sister went one time and said she will never go back. Beautiful facility...staff issues are a joke.
Andy W.: I really appreciate Ivory Dental! My experiences there have been exceptional. They are thorough yet accessible, and have taken very good care of me. Everyone there is so kind and easy-going. It really makes a difference when you dread going to the dentist. The in-house insurance they offer has definitely saved me money too. I would recommend the team at Ivory to anyone.
AL Veatch: They are both very gentle, kind and conscientious of the patient experience. Anyone that is nervous about dental care will be happy with this lovely dental office. The assistants are wonderful, the front desk communicates well and there is minimal wait in waiting room for appointments. What matters most is the dental care and it is superb!.
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Jim Pasinetti: I had a veneer fall off my front tooth on Sunday. I called first thing Monday morning and they were able to work me into their busy schedule. Dr Phillips and his staff are amazing. Thank you for all your amazing work
Robert Turner: The staff is great there love them. The reason is they called to make sure i was still on the way and had great greeting voices when i got there. i didnt like the doctor himself has much because of an tooth pull that didnt go well. i just wish he would explain stuff more to patients than let us ask them questions. so in the future please can the doctor explain more that during the tooth pull anything can go wrong or if something is hidden that might play a factor.
Marla Silva: The staff was very professional and friendly. The facility was very clean and well organized. I am a snowbird and I will return here for all my dental work. I will be happy to recommend this facility to any friends and family in need of a dentist. Thank you for an amazing experience.
Francisco Mendoza: Great experience so far , good hospitality and the staff is very nice and helpful. The environment is well organized and very clean. They answered all my questions and appointment scheduling was suitable with my free time . I recommended this dentist office to all my friends and family .
Kate Ruff: Dr. Barrett and the team are incredibly friendly and personable! I’ve been a patient for years, and their flexibility with scheduling—especially accommodating last-minute appointments when possible—has been a huge plus. They genuinely care about me and my dental health, making every visit feel like more than just a trip to the dentist—it feels like family. I’m so grateful to have found them and always recommend them to anyone looking for a great local dentist. They’re truly the best!
