L & D Automotive - Waco (WA)

1 /5 Austin Brown: Unfortunately spent 350 without resolution here after being assured that the mechanic was extremely familiar with my car/manufacturer. I brought in my vehicle that was having issues and I was on a road trip. I asked for my car to be brought back to working order and promptly, if possible. I was informed spark plugs seemed to be why the cylinders were misfiring and was told itd be 350 for the service and they could have me out of there in about two hours (waiting for the car to cool and spark plugs to arrive). After "service," the car wasnt starting still, and I was told cylinder 1 had no pressure/compression and there was nothing they could do there, and taking it to the dealership was the best bet. Upon the dealerships service and diagnostic, I learned that cylinder 1 did have compression/pressure and the spark plugs were not related to the issue with the vehicle. And if I were doing spark plugs the price should have been 100-200 at the most from most mechanics. (Not the dealership) All in all I was overcharged for a service not needed to resolve the issue with my vehicle, and had to go elsewhere after a lot of time and money was spent. Update: direct response was "we couldve charged you for more stuff (that we did incorrectly) but didnt and we were working on your car for over 3 hours and dont redline your car" which is not something I did or was doing on this road trip (mpg was 35 when I brought my vehicle in due to me coasting my the whole trip). And car was just sitting there for about 2 hours as it needed to cool down before the spark plugs were to be replaced.

5 /5 lmadron99: Bill Is a great guy who has only the most upmost respect for his customers. His communication while my car was getting done was immaculate. He helped me with all the needs with my car and was super knowledgeable about everything I asked. Big thank you to this man. If anyone needs anything done, please consider him!

5 /5 George Reamy: Bill is my trusted go-to truck doctor anytime my geriatric Silverado feels under the weather. He diagnoses the illness, decides on a treatment plan, and discusses it with me, Old Silver’s caregiver, before automotive surgery. Best of all, he works hard to keep the cost low. He once fashioned a part Old Silver needed from something he had lying around the shop rather than ordering an expensive new part. This is the guy you want.

5 /5 Gabi: It looks sketchy at first but I recommend! Honest mechanics! I appreciated how Bill took the time to explain everything that was done with my brakes and why it was important. He also did this is a non-condensing, and easy to understand way. They even squeezed my job in on a busy day and had it done fairly quickly.