1 /5 Anela Kepa: I recently signed my son up for this clinic, hoping to receive quality direct care for his health needs. We provided all the required information, including immunization records and payment, and agreed to commit to a year-long treatment plan as per their policy. However, after completing the sign-up process, the clinic suddenly expressed concerns about how long my son would live in the area, despite our clear commitment to him staying here for at least a year.
Instead of having a conversation to clarify or resolve this, they abruptly refused to take him as a patient. Their only communication was through a couple of brief text messages—no phone calls, no explanations, no opportunity to discuss the situation. This lack of empathy, compassion, and basic communication is deeply disappointing.
This clinic’s actions and lack of accountability have left us feeling frustrated and undervalued. If you’re looking for a healthcare provider that treats you with respect and communicates effectively, I would not recommend this place.
Updated: This provider responded with more information in this review than they even discussed and still no one has made any effort to discuss this situation over the phone. My son has no special needs, we just hadn’t officially decided exactly how long he was staying until today, only 2 days after signing up for your service. The decision of us not being a good fit was not discussed with us as we were only told that the reasoning behind not working with us is that they can’t take payments if the patient isn’t here, in which we did respond that the patient will be here for the next year. Word of advice, pick up the phone when your customers are asking to discuss something. Not everything should be discussed in a text.
