1 /5 John Swaney: I apologize for the negative review in advance, but this was the worst experience I have had a nail place ever. All I wanted was a simple manicure as I was leaving for vacation. It started off normal enough, but then as she was clipping my cuticles and trimming extra skin off, she kept nipping me left and right. This resulted in a large amount of broken skin which led to mild infection causing pain for a few days during my vacation. The pain got so bad, I could not even open up packaging with my fingers and sometimes had to rely on a friend.
During the manicure, I asked her to buff my nails to remove the ridges and give them a little shine. Normally, every other place I have ever been do simply uses a buffing block and it does the magic. This nail technician decided to pull out a tool that required a pad that would polish my nails. First, please note this pad looked used and old and needs to be replaced. Im fairly certain that this was one of the reasons that led to the mild infection. It was gross and dirty. During this session, I experienced heat that I have never had before. I thought that was just par for the course for using this kind of tool. When she was finished and wiped off all the polishing paste, it looked like she took off almost half the thickness of all my nails and then roughed them up, as if to prepare the surface to apply fake nails. I was pissed. I stayed silent because I did not want to cause a scene as I was with a friend who has been coming here for 20+ years.
Please also note, there are lots of questions I have concerning both cleanliness and maintenance. The front door appears to be an internal house bedroom door built into the wall, using the old glass door as a window. If a company is not willing to maintain their business so it attracts customers, that should be a red flag. That makes me question what other maintenance they are NOT doing, like their pedicure chairs, etc.
A corner of the salon also smelled of sour milk. Unsure if it was the manicure chair I was sitting in to wait for my friend to finish, or if something was spilled in that area and not cleaned up.
I will never return.
