1 /5 Sadhvi Saxena: I have never experienced such condescending management and ownership. I had straightened my hair for the first time a little over a week after I got my haircut. The hair looked unnatural, choppy and uneven, when I specifically asked for long layers. I called 3 times on 11/17 and left a voicemail around noon to ask to fix my haircut. I called again the following day, and I left a voicemail also around noon. I called again at 2pm and a woman responded, saying that she was waiting to hear back from the stylist and thats why she didnt respond. I told her that I felt really bad about my hair and wanted to get it fixed, or else Id look for it elsewhere. She told me to send her pictures, and when I did, she said that Cat, the stylist, was with a client and is aware, and would get back to me. When she did not by the evening, I sent an email at 7:25pm demanding a refund because I wanted a place with a sense of urgency to fix my hair, which I have felt really uncomfortable with.
I just got a response from the owner (quoted below), which was accusing me of being demanding, saying she will only give me a 30%, and saying that they are not a right fit for me, therefore NOT even proposing an option to fix my hair despite them not giving me a refund. She only said that the stylist is booked until March. Also, she accused me of not understanding their industrys standards, and obviously I dont.... I am a customer who is not in the industry.
I want everyone to be aware of how condescending and passive-aggressive the owner Tiann is, and also how their idea of customer service is blaming the customer, who, mind you, spent $75 plus a tip on a service. In addition, although she is defending Cat, Cat told me on the day of my haircut 11/9/19, that she would text me to schedule my keratin, since she had another client right after me. It has been 10 days and I have received NO text. So clearly lack of communication goes beyond their 24-48 hour window, yet they choose to accuse their customers of being "demanding". I HIGHLY recommend that everyone read the owner, Tianns, message below -
Good Morning,
"Hello Im Tiann and Im the owner of Flourish Beauty.
I cannot offer you a full refund. We absolutely do our best at communication with our clients and wanting them to be happy with there services. Cat had planned to call you back this morning as she works 10 hour shifts on sunday and monday and is fully booked out until March. She did not have to time to reach out to you until now. We understand you are not happy with your hair, and with our clients we always want to fix it if this happens. Unfortunately you are demanding and seem to be not understanding of how this industry works with a 24-48 hours follow through with communication. We have years of experience and all of our stylist are professional and so great at what they do.
I do not feel we are the right fit for you.
I will refund you 30% of your service today. This should show in your bank account within 48 hours.
We wish you well.
Tiann
Owner, Flourish Beauty"
