1 /5 Michael Lamphiear: Initial setup went well. Scheduled a appointment to drop off a vehicle for windshield replacement and made arrangements to be dropped off at my work 3 blocks down the street. Was told to just show up a little earlier than my appointment and they wouldnt have a issue and make a note on the appointment. Figured I could get a person to just ride with me to my work and they could drive my vehicle back to the shop as I do it for customers myself all the time. I arrived 25 minutes early and a person was at the front counter. Attempted to open the front door and was locked. Tried to get the employees attention but was ignored so I waited in my vehicle another 10 minutes as 2 other employees arrived. At this point Im outside waiting and can see the employees inside having a conversation and another 10 minutes has passed. Other customers are waiting outside now and I have 5 minutes to get to work without being acknowledged. I couldnt be late for work so I left and called to try and make arrangements thinking maybe they could just pick the vehicle up or something. The lady who answered the phone said there was a miscommunication as they dont open the doors till 8 and needed that time to get ready for the day. As a customer who made arrangements prior to my appointment and is waiting outside to get acknowledged and is told this while seeing employees just chatting is not good customer service. The lady on the phone didnt care if I was bringing my business in or not and just said goodbye after the conversation like it was nothing to her. I understand employees dont start there shift till a certain time but when a customer has made arrangements prior and is trying just get to work a simple " Hello we will be right with you" goes a long way
