Buckle - Tacoma (WA)

5 /5 Robin Myers: Alexis helped me with an online order return/exchange. Very organized and attentive. I was brought two great options. I walked away with the Parker boot cut XL. I changed the size twice, there was a lot of patience in customer service and seamless process well organized efficient and fast with the exchange no problem!! Seems like a fun well functioning team.

1 /5 Maleki Ralston: I recently made a purchase at Buckle’s Tacoma Mall location on 08/28/2025 and was shocked to discover that only one boot was in the box when I got home — the right boot was completely missing. This kind of oversight is unacceptable from a brand that promotes itself on quality and customer experience. As someone who serves in the Army and works as a public servant in Washington State, attention to detail is a core value I live by — and frankly, I expected the same from Buckle. This wasn’t just an inconvenience, it was a complete failure in basic quality control. I’ve been a loyal Buckle customer for years, but this experience really shook my confidence in the brand. I hope they take accountability and correct this immediately, but I shouldnt have to chase down something as basic as receiving both shoes in a pair. Disappointed doesn’t even begin to cover it.

5 /5 Lori Olaf: Shout out to Lali for helping me purchase jeans yesterday for my wife and I. I think I was in there about 20 minutes trying on 7-8 pair; and found the exact pants I wanted and two pair of jeans for my wife. Really enjoyed the experience. I have been there many times over the years, and will continue to pay for the most expensive, beautiful jeans just for the customer service. They were really busy and the manager kept their cool. There is respect between team members, lots of please and thank you. They even folded the jeans and put them in a bag neatly and walked around the counter to hand it to me. Thank you Lali and crew, Dr. and Mrs.

1 /5 big butt Mcbee: I went into the Tacoma store today with my daughter and had a bad experience. The girl behind the counter working today shot a rubber band at my eye and laughed about it. She laughed while apologizing and didn’t ask if I was ok. The manager did absolutely nothing about the situation and said she was just nervous as to why she was laughing. Not once did I get help with making a report or how I was doing. They were both extremely rude. Shopped their many times love the store but never had this experience ever. Their customer service has gone downhill.

1 /5 christopher cardillo: I swear to God you walk into that place and the sales people have no clue the hell is going on you literally cant even look at a pair of jeans without somebody asking 50 questions finally you have to be rude and tell them to stop then the whole shopping experience becomes awkward. Whatever youre teaching these sales people you should stop because Ive been shopping there for 20 years and I dont even wanna come back anymore. It has gone downhill so bad. I dont need an 18 year-old kid asking me 50 questions. I suggest you guys stop doing it so people can actually have a pleasant time shopping. When a customer says "Im just looking around. Thats a indication that they dont wanna Room talk to You. They just wanna have an enjoyable shopping experience without some person placing 50 pair of jeans on Changing room door. Grow up with the times