Coastal Farm & Ranch - East Wenatchee (WA)

1 /5 Josh Powell: I am extremely disappointed with my recent experience at the firearms counter. Shortly after Christmas, I visited the store to inquire about purchasing a rifle that was available at another location. I was told it would not be a problem to have the firearm transferred and that it would take approximately one week. Over the next three to four weeks, I called regularly to check on the status. Each time, I was told I would receive a phone call when the rifle arrived. As of February 11th, I had received no communication or updates. When I called again today, I was told that the exact type of firearm I had been waiting for did in fact arrive — and that it had just been sold. After consistently following up and being assured I would be notified, it was extremely frustrating to learn that it came in and was sold without any contact. I understand that delays can happen, but the complete lack of communication and follow-through is unacceptable. I hope the store takes steps to improve communication and customer service so this does not happen to others.

2 /5 kate nichols: i am posting as a hospitality professional who really appreciates guest service . because i know ratings can affect staff morale , i am selective with my posts and reviews . we are new homesteaders who have required a lot of equipment for our animals over the last few weeks . we have shopped here a lot . we have given the benefit of the doubt a lot . we have accepted explanations and deb-standard service or answers to inquiries . however , even the low bar of guest service we appreciate has yet again not been met at this store . there are a few employees who are always kind and helpful , and several others who are not . i am sorry to call out folks like this but i do hope management takes a look at the culture and perhaps tries to make some shifts . i like this store and its selection . we wont come back after the disappointing interaction today .

1 /5 Mark Lucas: This location does not appear to be very customer service focused. I stood in line at the front check out counter for over 10 minutes to pay for a can of spray paint. There was one cashier and the line of people was backed in the aisles, 8 to 10 people long and a bit chaotic. There were four other employees in the store, including 2 people together folding clothes in the clothing section, but nobody came to help the poor cashier. I watched other customers walk out, others were grumbling like me, and I felt sorry for the elderly woman who had to stand and hold the 25 pound animal food bag for 10 minutes in line. I’ve experienced this here before and have decided I won’t be back. I contacted Clayton, the store manager and explained as well, so maybe the service will improve for their future customers.

5 /5 Sandy Johnson: I bought a Pony Tail Palm, plant on Amazon from Costa Farms and I am thrilled with it. This is my 3 purchase from Costa Farms . The plants they sell are truly beautiful. They pack them perfect before shipping too!! Thank you Costa Farms - from: Plant lover in Washington!!

4 /5 Bryan Mulvaney: this place has it going on quality materials you cant get a sweeter or helpful, friendly go out of their way honest accommodating, sincere, helpful staff anywhere in the state of Washington this place is truly legendary!!!