Kohls - Covington (WA)

3 /5 Michelle Pinon: Went in on a Sunday night to get a pair of dress slacks but since it was 15 minutes until closing I want allowed to try them on to make sure they were a good fit. Back in my day, when a store was open you were allowed the same access and privileges of a customer during any part of the open hours. I left disappointed and without making a purchase.

4 /5 Sweety Vats: Very nice store with Amazon returns and Sephora. Surprisingly great place to see cherry blossoms around.

1 /5 shawn peck: What happened to all their deals!? Nothing I bought was on sell. Probably going to return my shirt and not shop there anymore.

1 /5 Isha Joshi: My visit started very pleasant when I walked in. I was shopping for backpacks for my kids. Associate named Gurneet welcomed us and also honored the Kohl’s cash coupon I had. She also recommended that upon signing up for Kohl’s rewards I can get more discounts. I then remembered I had an amazon return as well. She was quick to guide me to the counter because they also give you additional coupons. She was happy to hold my items as I went to Amazon counter. She also convinced me to sign up for the rewards. However, as soon as I returned to the counters my whole experience in the store changed. Gurneet was very polite to hand me my items as she was helping another customer. I then went to the associate named Pharleen. She did not greet us, and pretty much treated us like I have forcibly asked for her to donate her kidneys to me. This person rolled her eyes when I told her I have coupons I would like to use. Till this day I have never truly believed that there are people working who treat others like we owe them something (referring to those funny reels or clips we see for bad customer service). She didn’t offered bags, didn’t make eye contact and seemed just pissed off that she had to work tbh. This Kohl’s store is our go to store for the cleanliness and customer service we have experienced prior. The management should encourage more training to associates like Pharleen who just have an attitude. Also her name batch had Sacramento, CA written in parentheses, so maybe she’s a temp employee. I left the store shocked to see such a major difference in customer service just a few feet away from each other, but Pharleen definitely ruined it for me for this store.

3 /5 Benjamin M: Nice store, clean and organized but misleading signs. Bought a no name brand of clearance sandals a couple of days so. Sign right next to then said closeout sandals extra 30% off. Did not ring up like that so i had gotten a picture of the sign. Cashier did not honor the sale and stated something like price changes had just happened so must not be part of it. Having worked 15 years in softlines retail, this made no sense. So i did not get the additional sale as stated.