Marshalls - Lakewood (WA)

2 /5 Alyssa Bivens: Its incredibly frustrating trying to walk through the isles. Theyre always stocking stuff and I get having 1-2 carts out to stock at a time, but when I tell you almost every isle was blocked with huge carts and bins and employees standing around talking, not moving their carts to the side so people could go down the isles it was a mess. People with strollers and wheelchairs were having to just leave because we couldnt squeeze between the bins and carts to get to what we needed.

5 /5 Shoshannah Moses: Store was clean and there’s a lot of really great finds. I found my new favorite perfume here. Only $10, smells amazing and now that I know, I guess I will be making trips here more often. The employees are pretty awesome too!

1 /5 OFFICIALLY BLESSING: This store is absolutely disgusting and I would never shop here ever again in my life I needed to move money from one of my accounts and my phone died. They charged my card anyways, And took the account balance of 29.61 that I had in my checking While the other money was in my savings, apparently they cannot refund my money back at that moment and I needed to get some juice because I was having a low blood sugar , funny that Marshall’s advocates for diabetes foundation and they expect people to give them donations, but when a person is having a diabetic low blood sugar, a 1.49 cent drink, they could not be bothered Allowing for me to drink some of it while my blood sugar was coming up. I also happen to be five months pregnant, "carol" Was absolutely disgusting and rude to me starting by telling me I have no reason to call the police. when I told her I may need to call emergency services due to the sugar and not being able to receive my money back after they charged my card , she stated that If anything I would need to call the paramedics not 911 and Explicitly said in her own Words "There is a big difference" But there really isn’t because my doctor instructed me to call 911 if I’m having a dangerously low blood sugar which I’m going to post pictures in the photo drop of the time that I left Marshalls versus my blood sugar. She asked somebody to go in the back and grab "one mint " for me no more no less , Anybody who is a diabetic knows it takes at least 15 g of carbohydrates to raise a blood sugar that low And had I known that my money would not be returned I would never have even tried to purchase any of the stuff . she spoke to me in front of everyone as if I came in there for free candy or something lol Broadcasting my situation through the entire store so everybody could hear And proceeded to act like I did not have any money By saying "I can’t just give you free stuff "when my card only declined for a specific amount . I was absolutely humiliated luckily the Dollar Tree next-door decided that they would wait for me to charge my phone and allowed me to have a drink in the meantime bc you know it’s only 1$ And luckily, they had human decency so that I would not need to call the Paramedics unlike unprofessional Marshalls employees Who really lost a $50 sale over 1$ If I knew that somebody was pregnant and diabetic, I would’ve pulled $1.49 out of my pocket Or purse, even if it was not my responsibility, especially if I know that I charged this person’s card and there was just a balance instead she shouted that she could not give me something for free how embarrassing ?As if I did not come in there with my own money ! And I’m completely disoriented treating me like I’m some sort of homeless person when I shop there pretty often . they should be ashamed of themselves treating a pregnant diabetic this way I’d give, no stars if I could and Don’t even bother asking people for donations for the diabetic foundation you guys do not care about diabetics … I find it ironic there was a broadcast from the speaker saying that they had a goal to make $30 by the end of the night but they wouldn’t even spare $1.49 for someone who’s pregnant That could have compromised my baby ? of course I’m upset about it, but it’s OK. I don’t have 35k followers for nothing so they will get to hear my story about these employees as well and I’d love to speak about carol And her heartlessness!

1 /5 mary smith: Paid for my $68 purchase and used my $10 reward certificate. The receipt wouldn’t print. The associate called for a manager which there was 2 on duty. 10 minutes later nobody responded to the register so the associate at another register also called for a manager. Both kept apologizing and were completely embarrassed. After a 20 minute wait I decided to look for one of the managers because my friend said she saw her walking as if she was responding to the register and then ducked into an office. I found just another lady working in the back of the store and she also called for the manager for me. After 30 minutes 1 of the 2 managers finally responded and almost 30 minutes after paying I was finally able to leave the store with my receipt. I was however 20 minutes late to an appointment so the managers snooty sorry really didn’t help much for me to explain why I was late. There was also a few other young sales associates who showed up trying to help as they were embarrassed for their 2 managers lack of customer service. Kudos to all 4 associates for trying to get a manager and were ignored. They should be promoted to managers while the managers get demoted.

5 /5 Anna Berntsen: Love this place! Good selection and a clean store well organized too!