Old Navy - Wenatchee (WA)

3 /5 Judy Knapp: Ive worked for an old navy before and this one is lacking in the customer service area. There was little to no floor coverage and i went into the fitting room multiple times with no attendant present. The line was long and every cashier seemed to be having some difficulty. When it was my turn, the cashier hardly seemed pleased to help me and i could tell she just wanted to get through the transaction. Its all about perception and as a customer I would like to feel like my business is appreciated and not a hindrance. Ive also made a exchange in the past for a pair of kids jeans that was one size too small. Having worked for the company before i was aware of the exchange policy. I had to argue with a manager till my exchange was accepted. When it should have been taken in the first place.

5 /5 Lisa Joe: I like old navy and this store is always well put together and clean. The sizes run a little big so make sure to take that into account when youre shopping. Curbside service is great for online shoppers and with all this Covid stuff going around its probably the safest way to shop and get your items the same day, no waiting on packages in the mail to arrive whenever they decide to! Couldnt ask for a better experience right now. Thanks Old Navy! Been shopping at old navy for over 20yrs now and I still remember the first one that was built as a kid where I lived. Good memories and great for making new ones with my family now..

5 /5 Jordan Harwood: While Shayla was stocking shelves today, she kindly went out of her way to let me know instead of leaving the changing room like I did to grab another size, they’d be happy to do that for me. I think she noticed my hands were full with my newborn and was trying to make things easier on me. She also made small talk and even with a mask on seemed warm and inviting. You don’t often see that kind of personable service. Little scenarios like these can easily make someone’s day a little brighter.

4 /5 Christa Michel: Quite honestly, a guy my age doesnt always look right wearing much of what Old Navy sells, BUT I have found some things I really liked. I like vintage-looking t-shirts, which they have quite often. Ive also purchased sweatshirts and summer shorts that I really like. They have been a good addition to Valley North Mall.

1 /5 Terri Torkildson: I was very disappointed in this store- very poor selection. Quality seemed less than in past and not a lot of choices. Won’t be going back. Store and merchandise seemed somewhat trashy.