Platos Closet - Spokane Valley (WA)

1 /5 Jacey D: I brought in a bag of clothes to Plato’s Closet and was really disappointed with the experience. The two girls working up front barely acknowledged me even though I was standing right there, and they seemed much more focused on their own conversation and their phones than helping customers. It also didn’t feel like they were genuinely looking through or considering the clothes I brought in. They appeared more invested in their story than actually reviewing what was being offered. It honestly made me feel uncomfortable and like I was interrupting them just by being there. Customer service matters, especially in a resale shop where people are trusting you with their items. A simple greeting, attention to customers, and basic professionalism would have gone a long way. Unfortunately, this experience makes me hesitant to come back.

1 /5 K S: On Saturday January 31st, I brought in several items to sell. They purchased some clothing from me, but that’s honestly not my main concern. When I got home, I realized two items were missing from my bag that were NOT purchased. A pink Cherry Velvet Caviar iPhone 16 Pro case & a pastel iPhone 15 Pro case. I brought multiple phone cases with me, so there could potentially be more missing, but I know for a fact those two were in my bag before I arrived. What really bothers me is the fact that someone working there is a thief & may be taking other customer’s belongings. That’s a serious issue & something customers should be aware of. Update after owner response: After the owner responded to my previous review and missed the point, I feel it’s important to clarify what was missed. Items I brought in that were not purchased went missing while in the store’s possession. Whether this happened through theft, misplacement, or error is beside the point, the outcome is the same. Personal property was not returned to me. For clarity, the phone cases were at the bottom of my bag, not the top, so the explanation given about items sliding out does not apply. More importantly, offering explanations instead of acknowledging responsibility is concerning and unethical from a customer standpoint. This is something other customers should be aware of: when you leave with your bag, you may be missing items that were not purchased. That is why I’m posting this review.

2 /5 Candace Deej: I’d been looking forward to this new Plato’s Closet for awhile. Larger space, better layout, the kind of glow-up that actually seemed promising. Then I saw the prices. Forty-five dollars for used boots? At that point I’ll walk into any department store, buy them new, and avoid the inevitable heartbreak when the sole gives up after three wears. Eighteen dollars for an oversized sweater that’s already seen a few seasons of someone else’s life?Please. The whole point of places like this is to let the perpetually broke still dress well, not to cosplay as a marginally cheaper boutique. Value Village, ten minutes away, has the same brands in better condition for literally half the price. This store didn’t just raise prices; it quietly defected from the entire thrift mission statement. Came in optimistic, left wondering why I bothered. Hard pass.

1 /5 Veronika Kozhevnikova: I donated a bag full of shoes most of them were worn only two times they were in a box so they werent dusty they were clean I just outgrew them... they took 2 pairs of shoes for $9.80 BOTH PAIRS i guarantee they will sell them for $30 each. Waste of time im selling the rest on Facebook marketplace, also they took an hour to sort thought the shoes... not worth it yall.