8 Best Insurance Services in Port Orchard, WA

Mickey S I moved to Gig Harbor and decided to change my Allstate Agent to one in my new home town. I looked at the agencies and chose Marcy. I have always had agents that I could talk to and that knew me and what my needs were. My old agent was always available, if she was on vacation her office staff would tell me. We had a great relationship. Again, I only switched because my old agent was now hours away from me. I dont expect my agent to always answer the phone when I call but I would like my agent to call me back within a day or two. When I called Marcy I would be told "she is unavailable, she is on the phone with another client." I would ask that she call me when she was available. I would then be asked if another agent could help me and I would decline and request she call when she was available. I would wait a day or two then call back only to be told she was on the phone. Could another agent ... same old line. I guess I was waiting to be the client she was talking to, let someone else wait. The last time I called I got a different response, Marcy was in a sales meeting. This time I asked, "Does she ever talk with the client directly or is it whichever office agent is available or has phone duty?" Finally I got an honest answer, (I paraphrase) "No, she doesnt actually talk with the clients, it is handle by the other agents." This was the last time I called or will call. I guess I am old school. I have always known my agent. I have always been able to talk with my agent and my agent knows me. Because we build a relationship I have always been protected against the unexpected. I am now getting a new agent, I have the direct phone number so if I have a question I can get an answer. My new agent will understand my circumstances and my goals. When an agent (or their staff) misdirects you, such as telling the caller you are on the phone rather than saying "I dont talk to clients directly" you do not get my trust or confidence. I might also add, how do I know when you (in this case your underlings) are giving me the best financial and insurance advice for my needs rather than for your profit margin? If you are looking for corporate agent she might be the one. I was looking for the "good hands" and so she gets 1 star from me.

Shelah Horne We have had all of our insurance policies with Johnson Financial Services for over four years. Their staff has been professional and efficient while we were shopping for quotes. When we decided to bring all our insurance needs to the Allstate family, Marcy and her staff made this a successful and easy transition. Unfortunately we had to make a claim on the auto, we felt awful and stressed. I swear they took us by the hand and walked us through the claim process. We are happy to have all our insurance needs taken of and thoroughly explained to us.

R M My first time working with this establishment and Kristen is a great Financial Representative to work with she gives 100% of her time to listen attentively to your financial needs whether it be auto, life, or home, etc. she explains thoroughly the information needed and works with your schedule.

Jackie Smith Kristen is timely and detailed. I was purchasing a new vehicle and reached out to her while at the dealership to discuss coverage options and she had me set up and ready to go before I ever left the signing desk! Highly recommend for the best and most personalized service!

Bri Kauffman He helped me so much!!! He is listed as a local agent in my area even though he is a full state away. He was willing to call me back and help me with my problem and was very friendly. If I could keep him as mine I would. Google does need to fix his location though..

Philip Brick Thanks to this Allstate office for providing truly excellent service! This past year, I made an insurance claim for my car. The response was great: they got right on my claim and did so with friendliness and efficiency. Thanks to Desirae for this! Then this year, Brandon Dudder helped me navigate a problem with my homeowners insurance with friendly patience and useful advice. Thanks to him, all is now well! I cant recommend this office highly enough: although they are on the other side of that State, they seem like they are right next door. When I call they know who I am and return my calls promptly. I am 65 and have worked with many insurance companies over the years. THIS Allstate office is by far the best I have ever worked with! If something goes wrong, it so reassuring that they are committed to helping me work things out. After all, thats what insurance is for! Highly recommended!

Justin Grassauer William and all the staff at Mr. Del Grossos Allstate Insurance Agency are exceptional. They take the time to get it right. No hassle, just great service! Thank you all! Filing a glass claim was painless.

Kelly McLeod I have been seeing these people since I was little, and after getting my first car have helped me with insurance and its great. They are nice people who want to help as much as possible!

Sarah Carroll My husband and I had to go 3 times to get our out-of-state insurance transferred over when we moved here. Each time they said we were good to go. The day we left on a road trip I received a notice in my app saying my coverage was expired and I was no longer covered. We are still with them and have had no issues 7 months later.