1 /5 Yez S “Coyote”: I wanted to love this place (and did for a while), as the variety of machines available is pretty good (even if the quantity of some is limited) and the location of the gym itself is very convenient for me.
The gym itself is fine. Its the billing, customer service, and communication that need a lot of work in my opinion.
My attempt to cancel was horrendous. I had my card info stolen and had to get a new one - due to this, and the fact that I just wasnt using the gym as much as I had prior, I decided to cancel, well before the next charge period.
I went in person, asked to cancel, and was told that they did it for me. I asked for confirmation there would be no additional charges, and I was assured there would not be. Instead of canceling, they eventually sent me to collections for "unpaid charges", despite the fact I had paid every single month up until I canceled, and had no additional bills sent to me and absolutely zero attempt from them to contact me (no emails, no phone calls, no snail mail, absolutely nothing). This was OVER A YEAR after I had canceled that I was sent to collections by them. You would think that they would at least attempt contact - or even realize that it was their own mistake? Especially as they were continuing to try and charge a card that did not even exist anymore (so I wasnt even getting notifications of it via my bank!). If I had KNOWN they were attempting to charge me, despite me being told my account was canceled and closed, I would have sorted it out with them the first time they tried to charge me.
After getting the letter, I wound up calling them to see if my account had ever been canceled and the man on the phone seemed shocked and said no, and that it had been sent to collections. I asked him to PLEASE make sure that the account was actually closed after briefly explaining the entire situation. He had me speak to a manager location who, also unfortunately, seemed to not care at all and was pretty rude about the whole thing, "not our fault or problem".
It seems like others in the reviews have had similar difficulties with getting their membership canceled, and it is really a shame. I was so excited when they had opened as it was on my way between work and home and in an area easy for access for me.
In addition, the locker rooms were clean when I started going here, but my most recent visits included visible grime on tiled areas and in the showers (shower heads for example).
I never really had issue with any of the other guests, and my friends that used to go hadnt either. However, multiple of my female friends told me about disrespectful and rude behavior towards them from some of the male staff, which made them stop going altogether and also canceling their memberships.
I would strongly suggest seeking membership at a different gym. Due to health issues I have not yet joined another, but I will never give my business to Crunch again.
