BECU credit union - Puyallup Donna Cross: Called the 800 number to establish online banking and was told what Iâd need and to go to a branch for assistance. Got there, wait time not bad, then helpful clerk, not, added another requirement to documents Iâd need. Said I hadnât been told Iâd need that, didnât even think her âsorryâ sounded like it was. Words but not tone, which I said. Wonât bother to return.