Fred Meyer Jewelers - Marysville (WA)

1 /5 Juanita Peek: Horrible service every time Ive had to go in and have my bracelet repaired as it has broken 3 times in 90 days. My son bought me a beautiful bracelet for mothers day last year. He purchased the LIFETIME WARRANTY. Well the first 2 times it broke they fixed it. The 3rd time they said I could get $49.00 for it, not what my son paid, after she laughed as she was walking out saying ha ha when did you purchase this. I said I didnt buy it my son did. Then she offered me 49$ I said no just fix it. Then she told me it would COST ME 59$ TO HAVE IT FIXED. SERIOUSLY??? IM beyond irritated and will never purchase a single item from your jewelry department. Neither will my entire family. Thanks for the Horrible service. Thats why my son bought a lifetime warranty!!!

5 /5 Kuroshi: Great customer service. Mimi was very informative and helped me find the right piece of jewelery. Wouldnt stop until I was satisfied with what I picked out. As well as making sure I knew how to keep my piece look beautiful now and forever. Will definitely come back for her excellent customer service.

2 /5 Nooby: Although it is a great store with great stuff, dont buy couches. They sold us a couch with urine, dog hair, and other stuff you wouldnt want on your couch. If Fred Meyers is reading this, please do not return and reuse old couches. Thank you!

5 /5 Kelly Tansayni: I had a wonderful experience at Fred Meyer Jewelers. The collection is stunning. Special thanks to Mimi for her help! She was really patient and understanding The prices here are better than other jewelers

1 /5 Danielle Tieskotter: Stopped in tonight because I have purchased three small rings with my kids birthstones and purchased the care plan originally. I was met by Becky who instantly asked for my paperwork. When I said I didn’t have it was immediately met with a bit of a snotty attitude. “Every jeweler requires paperwork.” Absolutely not, most have records in the computer and I have been to that exact store with no problem in the past. After giving me a bit of run around and me expressing how ridiculous it is to expect people to keep a folder of paperwork and not have electronic files - she agreed to look it up. Once looked up she read me the statement about getting my jewelry checked every 12 months and pointed to each word with her finger (which I have been in within that time and had all 3 rings checked). Needless to say, I ended up leaving without getting my ring repaired. I will go to another Fred Meyer, sadly Becky’s customer service shouldn’t suffer because she isn’t making a sale. Treating me as if I cannot read or I am ignorant because I don’t have my paperwork- is unacceptable. If Fred Meyer does expect physical paperwork presented - it is 2024 and they need to utilize the computer systems better. Seems to me, since I have had service at that same location with no issue in the past- this was a Becky issue. I will never buy jewelry from Fred Meyers again due to her service.