1 /5 Tara Palmer: I wish I could give 0 stars. This business might be good at teaching gymnastics but I wouldn’t know that as my daughter has never stepped foot into this facility.
This company, without my knowing has been charging my credit card monthly for classes my daughter has never taken. My credit card is on auto pay, for a year I never noticed a $59 a month charge to my card from grind zero gymnastics until recently. Over a year ago I called this business to see about my 4 year old taking classes. They informed me that her age group class was full, but that I should make an online account for a parent portal and when there is an opening they would inform me. A few weeks later I received a text message from their staff saying they had a spot open and if I wanted it. I said I was interested and asked what the start date was. They responded with a date but I never confirmed this start date. We decided this class wouldn’t work for our family. We never responded to the start date text and we never showed up for a class. However this business registered us for the class and charged us every month for it for over a year. They also charged us twice for a $75 registration fee. Again my kid has never stepped foot in this gym and after I didn’t respond to the text or show up for the first class I assumed we were not part of this gym. I contacted the owner via phone and asked if my card could be refunded for the charges of classes we never attended. She became very defensive, and said I signed up for their portal and therefore that their policy was that I had to give a 2 week notice to not have my card ran. She said they never received a notice from me to cancel so the charges were valid.
Why would I email her to cancel our class when I had no idea we were signed up for a class?! I told her that their policy in regards to this is poor, she responded with yelling at me on the phone that “their policy is not poor” and then she hung up. I then emailed her asking for her to please understand that while her policy may make sense for people that are aware and actively attending her classes, this was an exception to that and a unique situation and that surely she could understand that it is unethical to be charging a customer for services they never received or would ever receive. Her email response was, “I’m done talking to you and no we won’t be refunding any money”
My biggest concern is she said “I have too many kids in my classes to keep track of your kid” I didn’t ask her to keep track of my kid, but it is very concerning that this company isn’t verifying what children are signed up for their class and are actually attending. They had no idea that my kid has never step foot in their gym but they had no issues telling me that I owed them the money they kept charging.
Scroll down and read several more one star reviews similar to this. This owner is completely unreasonable and not a business any small town should look to support.
Take your kid to mount baker gymnastics or anywhere else. Chandra is a temperamental business owner that refuses to listen to customer concerns or have an open discussion on her policies. She also won’t confirm that she has removed my credit card from her system of auto payment and their parent portal will not let you remove your payment method so I’m standing by to see if my card is ran again next month without my consent.
I’m positive Chandra will respond to this review with hateful and negative reasons of why I am the problem. I hope she can self reflect and be a better Business owner.
