Kirk Wiper After our amazing jewelers (Strauss) retired, we found Burtons based on a recommendation by family. We took a wedding ring in that required some minor work and was told by the owner, Phil, that it would take two weeks. More than three weeks later, I called and Phil told me it was still out but that he would call me back. He did not. I called again and left a voice mail. After receiving no return call by end of business the following day, I called again and was told that someone would call me back by end of business that day. At almost 6, (the business closes at 5), I called again and was told they just hadnt had a chance to call me but that the ring should return the following day- nearly four weeks in total. A simple call back with an explanation would have cleared this all up but that clearly wasnt part of the service. After finally picking it up- still no explaination- we ran next door to a neighboring jeweler who, after inspecting it, assured us that it still had the original stones and that the ring had, in fact, been repaired. We wont use Burtons again- not a huge loss to them, Im sure, but a completely unnecessary one.
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