Family Garden - Richland (WA)

5 /5 Sarah Lowrey: I have been coming to Family Garden for over a decade. The food is always consistently delicious, service is excellent (and very fast--great if you are in a hurry!), and the menu huge. I recommend trying some of the lesser-known dishes instead of the usual stuff (Mongolian beef, kung pao chicken, etc.). I strongly recommend the hot pepper chicken, the cumin beef (or lamb or chicken) and the protein with string beans. Their kitchen always cooks to perfection, and I love that they dont drown dishes in sauce.

1 /5 Melissa Meador: We picked up takeout for dinner on December 21st. When we got home, the order was incorrect and we were not given any rice to go with the entrees or sweet and sour sauce to go with the two orders of cream cheese wontons and the sweet and sour chicken. Because the restaurant was now closed, we called the next day and spoke to a gentleman who said we could bring our receipt in and they would re make everything. We told him it would be a week or so since we would be gone for the holidays, he said no problem. He would not give his name, but said they had us on the camera and we had a receipt. My thought was " wow, what great customer service, this is a business we will support!" Well, when we went back, they refused to honor what they had told us. Very disappointing as we spent over $75 on an incorrect order that was missing key items. Unfortunately, we wont be back. Customer service, not great after all, as it was completely their error.

5 /5 Paper Boi: Arguably the best Chinese restaurant in the Tri-Cities, and yes, I know the competition is pretty low, but this place actually delivers. They have some truly authentic dishes, and their boiling beef (水煮牛肉) is a must-try. Definitely worth a visit if you’re craving real Chinese flavors.

3 /5 Brianna Ussery: I decided to try a new place. It wasn’t terrible, but it wasn’t great either. The sweet and sour chicken was exactly what I was hoping for, but the rice was a little lackluster for sure. My husband got the Kung Pao Chicken, and he said the only flavor came from the sauce itself. The chicken itself had absolutely no flavor. Food did come out very quick and the servers came, and left us alone which was very nice. The portion sizes are very good for the prices, but again the taste just wasn’t quite there for us. If you’re wanting to try somewhere for Chinese American food, it’s a good start, but don’t go in hoping for the best. Very middle of road at the very most.