5 /5 Temo Madrigal: I don’t order out very often, and when I do, it’s usually because I’ve been battling a craving for weeks. Olive Garden is a treat for me, especially the soup, salad, and breadstick combo. I’m a total sucker for it (those breadsticks don’t stand a chance).
With the cold winter weather, I had been craving the pasta fagioli for about three weeks. I finally placed an online order for soup and breadsticks, picked it up, drove 15 minutes back to my office, and opened the bag… only to find minestrone instead. So close, yet so far.
I’m not a picky eater, so I rolled with it, but my heart definitely had its mind set on the fagioli. I called mainly just to let them know there may have been a mix-up so it wouldn’t happen to someone else.
I spoke with the manager, Kelly, and she was absolutely delightful. She apologized, thanked me for the heads up, and even offered a refund, which was a really nice surprise. Top-notch customer service and zero defensiveness (not that I expected any), which I truly appreciated.
I’ll definitely be back soon for a family dinner and to finally reunite with my beloved pasta fagioli. Great food is wonderful, but great customer service seals the deal!