1 /5 Ahmad Samir: Tonight’s visit was extremely disappointing. After placing our order, we waited 30–40 minutes to receive our food. When it finally arrived, it was cold, there were no plates on the table, and it was obvious that the service was disorganized.
When we informed the owner that the food was cold, instead of apologizing, he simply said, “It’s okay, I am warming it up.” No concern for the customer at all — which is unacceptable, especially considering that this restaurant is very expensive and customers rightfully expect better service.
The entire large restaurant was being handled by only one waiter, who was trying to serve three to four tables at the same time while also working as the cashier. Because of this poor management, our food got cold and the service suffered badly. It honestly feels like the owner is trying to save money on staff instead of providing proper service.
What makes this even more disappointing is that this restaurant used to be much better under the previous owner. I invited guests and their family tonight expecting a great experience — and instead, it was embarrassing.
Unfortunately, I do not recommend this restaurant to anyone, especially if you plan to bring guests.
What I expected to be a pleasant evening turned into a zero out of ten experience.