Michelle Daniejs I have been going to Sterlings for about 15 years. When I first went in, I made it clear that as long as I felt they did good work and were honest with me at all times, I would be a faithful customer.
Sterling and his crew have never let me down and have gone above all expectations in their work, customer service and humanity.
Every time I leave the shop whether I’m dropping off or picking up my vehicle, I feel like I just had a conversation with a friend.
This level of service can’t be beat.
So very thankful for Sterling.
5 /5
Tristan Wolfe Ive been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do believe these are nice folks. Unfortunately, Ive had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadnt addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see Im not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all youre going to hear is "oops, sorry for your misunderstanding."
2 /5