Advanced Dental Artistry - Federal Way (WA)

5 /5 Carolee Humphrey: My first experience with Advanced Dental Artistry was exceptional. They were very professional, compassionate and wanted me to be comfortable. I’m someone that is always nervous about going to dentists and doctors. They made me feel at ease from the start.

1 /5 Lisa Lewis: Update on February 28, 2025: I received a letter from Dr. Brett Wallen, DDS in the mail today that states that he feels it would be best for me to seek care at another dental office due to this review. According to this letter my appointments have been removed from their calendar. And the letter features a big oopsie typo - its dated February 15, 2025, a full 10 days before my initial review was left. I am amending my review from two stars to one star for the office itself. Again, the hygienist I saw for all my appointments is a gem and class act. If I was only reviewing her I would be giving a 5 star review. I started going to this office in 2024 and I really like the hygienist I see. She is wonderful and kind, and did an amazing job on my teeth. I give her 5 stars! I saw Dr Wallen briefly my first visit and he was ok, but have had zero interactions with him after that. My two star review is for my experiences with the office staff. My appointments have been rescheduled multiple times by the office staff, both in 2024 and so far in 2025. When I had my visit in January 2025 I was told upon check out that I did not owe anything because it was one of the two cleanings my insurance covers at 100% each year. However, the office coded it as a periodontal maintenance appointment rather than as a regular cleaning. I was puzzled by this, so when the office staff called me this week to yet again reschedule my next appointment - which is months away - I inquired about the coding and the charges I now owe, since it differed from what I was told when I was seen in January. The answer I received was that all my cleanings would be billed this way from now on because my insurance required it due to the deep cleanings I received in 2024. She said if the office did not do it this way it would be considered insurance fraud. However, when I called my insurance they said that reply was partially true. If they did a deeper periodontal maintenance cleaning it needed to be coded that way but if it was a regular cleaning it could be coded as a regular cleaning even though Ive had deep cleaning in the past. I asked the office staff person what was different about my January 2025 cleaning as it appeared to be the same as any other regular cleaning Ive had - it was not a deep cleaning. I was again told it was all tied to the deep cleanings I had in 2024. She said I would always be coded as a periodontal maintenance patient because of the deep cleaning performed in 2024. I was also informed that there are some changes coming to the office in spring of 2025 with a new office manager coming on board. I am giving this office one more opportunity to wow me on all aspects of my visit. I moved my appointment to a summer date to give the office time to readjust to having a new office manager. It is my hope I will be able to continue to be a patient here but if my questions go unanswered and am offered half truths again I will need to take my business elsewhere.

5 /5 Johnny Mexico: I am a new customer to Dr. Wallen and Advanced Dental Artistry and I could not be more pleased that I found them for my dental needs. The hygienist, the dental assistant and of course Dr. Wallen are of the utmost professionalism. Beautiful office and facilty and first rate staff make this a welcoming, and first class experience. All the work I had done was impeccable and everything was explained in detail every step of the way. If you are looking for a dentist Dr. Wallen gets my ultimate endorsement.

5 /5 sandi dewitt: Dr.Wallen and his team are kind, compassionate and really take the time to listen and guide you on your health care needs. I have been seeing Dr. Wallen for over 10 years and won’t go anywhere else. My husband is also a happy patient. They feel like family. I have much Gratitude and respect for the team. Thank you!

1 /5 Danielle Buhrer: I was referred by Pacific Northwest Oral to Dr. Wallens office for a consult on making a new bridge. I spoke with Wendy when making the appointment and this appointment was made almost a month ago. Upon arriving they gave me paperwork to fill out. I asked them if they needed my ID or insurance card. The woman at the front said sure if you have your insurance card I will take a copy. I begin to fill out the paperwork and the woman then proceeds to tell me that they do not except my insurance. Wendy then walks over with a face that looks extremely bothered to be helping anyone that walks through the door. I explained to Wendy that I was referred and no one said anything to me about my insurance so I assumed it was ok. She didn’t even raise her head to look at me she just side eyed me and said mmmmmm no that’s not how it works. I literally drive from Steamboat Island to see Dr. Wallen. I get it. Ultimately it is my responsibility to make sure my insurance covers services. But Wendy was so rude. Her facial expressions and tone are almost degrading. She spoke to me like I’m ignorant. Then turned me away with out even saying as much as I’m so sorry for the misunderstanding. Very unprofessional. Very rude. Most of all very unkind! I hope the Pacific Northwest Oral thinks twice before sending anymore of their patients there.