2 /5 Valerie Csbn: I actually loved going here because Ana knew how I liked my long hair styled and textured. Ana also went out of her way to always make great conversation with me. The reason I am no longer a customer of hers is because whenever I called and made an appointment Id be a little early or on time and she would let the people who walked in with no appointments get their hair done ahead of me. Id show up 10-15 minutes early prior to my appointments and I would have to wait 30 minutes to an hour to have my hair cut. I didnt understand why people who walk in and ask if she had time for them shed say yes to and do their hair first even though I always made sure to book an appointment. I put up with it for so long because she really was the best person I had found who understood what I wanted. But.... What drew the last straw for me going over there, is that I made an appointment on a Saturday. I arrived a few minutes early and I waited a good 15 minutes before I asked a girl when I would be seen because I made an APPOINTMENT with Ana. The gal said, "shes not here, shes not coming in today." They didnt even bother to try to fit me in. I left so upset, angry and deeply hurt. I really liked Ana, I loved the way she did my hair and how she took her time on it, but I didnt like and could no longer put up with her not following through with my appointments, the long waits, and the fact that she didnt show up at all. Ana, you lost my trust.