4 /5 Chelsea Williams: Ive been a frequent customer of Apollo Nails & Spa for two years. I appreciate their efficiency, their focus on natural nails and nail health, the cleanliness of the store, and their flexibility for walk-ins/same day appointments.
The technicians are friendly as well. Some can do basic nail art like hearts, flowers, simple line designs.
At times, I do feel rushed because they fit in a lot of people in during the working hours. This is reflected in frequent late start times and missed polish spots.
I recently came in and required 3D gel removal on four nails. My technician was less than enthusiastic and made it known that it was going to be really challenging because she did not have the right tools. All understandable! However, it was hard for me to keep hearing how difficult it was. It came to a point where I wanted to remove the gel myself. I was charged over $25 dollars for the removal (the menu says $5). I asked about this difference and they said because it took so long they needed to charge accordingly. I get this as well, but my technician had her lunch during this timeframe which of course added to the overall wait. I was also encouraged to cut my nails so the appointment would be faster.
All in all, Ive enjoyed my experiences at Apollo Nails. They do a good job, but after my recent experience I am a bit hesitant to keep Apollo as my regular spot.
