1 /5 Katie: Normally my experiences at Apollo in Silverdale are consistent, relaxing, and friendly. However this visit was not. It was aggressive, sloppy, and rushed. I consider this visit aggressive because when trimming my cuticles, they were cut and torn so much that they were bleeding in several spots. Sometimes accidents happen, but this did not feel like the case. Gina was being aggressive and moving too quickly.
Furthermore, I was not asked if I wanted my nails cut or just filed. Instead Gina just immediately went to chopping away and doing whatever she wanted. After quickly filing my nails, she then went straight into paint - leaving the nail dust all over my hands. Normally I’m asked to wash my hands before proceeding and this did not happen. I did not like this.
Lastly, normally the edges get cleaned up before things are considered finished. This time however, there is still paint on the edges of my fingers and skin surrounding my nails as I sit here and type this. This was just the baseline manicure with a shellac finish and it honestly left me so incredibly unsatisfied.
I opted to try the new “cat-eye” finish and she struggled a bit with that, but that is okay. It’s obviously a new product and everyone has to learn or start somewhere. That experience though on top of what already felt like a terrible, rushed manicure quite literally left me in tears. I was silent the entire time.
I still paid because I received a service, but it was not a service I would recommend to anyone if their experience is going to be anything like that. I have pictures of the manicure and if I ever visit this store again, I will politely ask that I do not get assigned to Gina. I also submitted this same response to their feedback link that was sent via text after my appointment.
