4 /5 Bryan Doull: This is an overwhelmingly positive review with some negative stuff. My car broke down in Aberdeen and was towed into the shop. B&B Automotive promptly took care of all the details and put my car on the service schedule. B&B Automotive has a great two-step policy which allows me to get the car back on the road as soon as possible, then come back and have the rest of the repairs finished. They offered solid estimates, reasonable rates and professional, detailed explanations. They were friendly, polite with even a touch of humor. B&B Automotive even saved a $50 bill that I dropped. B&B Automotive completed the repairs the following week. Then something baffling happened. The "Check Engine Soon" light was still on. The "Check Engine Soon" light was represented to me by B&B as being an important indication of my cars health. So I bought the car back. The mood of the visit changed. The explanations were all short and to the point. The positive mood was gone. No one was rude, disrespectful, or dismissive. The tone had clearly just changed. Yes, B&B Automotive, I acknowledge you spent extra time with my car removing some stubborn rusty bolts and that you likely gave me a break on the labor. Yes, I did bring back the car back for a relatively minor issue. Yes, these highly trained, hard working techs are human and as prone to emotions as the rest of us. Who probably saw me as ungrateful and nit picky. Here is a better, more professional approach. Offer me a detailed estimate of what services could be done to permanently fix the "Check Engine Soon" light and then let me decide about paying for the additional repairs. Added On July 10th, 2005. Tyler with B&B responded to my concern. Too early to say if the issue has been resolved. We are, at least, are actually talking about it.
