Lonnie Tate: Took my Cherokee in after a hit and run then while waiting to get in for repair I had another accident hit ice and landed in ditch fortunately on same side as prior damage.
It went there on the 1st of April we finally brought it home with work incomplete on it June 7th.
They painted over a significant scratch on the door they purchased and put on. They tried to get us to take it a few weeks prior but we refused until the replaced the trim on it that had been scratched up so they finally replaced it only for us to find out the trim below it they failed to replace. They are still waiting on parts to do that piece they say. My headlights are xenon came out that year factory. They stuck a different bulb in the other side which made no sense being as mine was still operational they changed the bumper and were able to put the original one I had bought for it back in so why is there this happening with me having two different colored light bulbs? They said that would be rectified before picking it up and it never was I’m still waiting. We had to point out to them initially the door they put on was not lined up correctly so they adjusted that and now my front door is out of line. It’s just a simple adjustment they say. Finally I get upset enough I call looking to speak with manager or whoever above these people and I get a call back from the general manager who just assures me up one side and down the other how they are going to get my car taken care of asap he even goes as far as having me write down his personal cell number. (Why do I need that? Is this admission of not answering or returning customer calls that call the business?)
A couple weeks later I call to find out what’s going on when will my vehicle be completed and all messages left to collision were ignored so I called the personal cell number and no answer there either.
Today is July 5 and to this date my vehicle still is not completed.
I cannot believe this is the type of service I received. The statement they told me about how they would fix it good as new really has been a FAIL the assurance of me taking it prior to completion totally was just a joke
I don’t know where these good reviews have come from it must be a family and friends thing because a 2017 Jeep Cherokee should not have had so many excuses to be told for the fails happening in the collision department when the dealership is also associated with Jeep.
April 1st to July 5
Come on people get it together this is unacceptable
Dolce Far Niente: I took my Cadillac into 5 Star after getting T-boned recently. The other insurance company paid for everything, which was nice, but the service I received from 5 Star was even better. Promptly repaired and looks like new. Office staff was clear about everything and communicated well. Very pleased.
