Five Star Motors Chevrolet Service - Aberdeen Rebecca Meyer: The short story: terrible customer service and questionable competence. Should rename themselves to "One Star Motors".
Had a problem with our vehicle and was advised that the steering gear assembly needed to be replaced. The service department was unable to obtain the part, so they gave me the part number so I could search for it myself. In my search I found the part in less than 15 minutes, but noticed there was also a "power steering assist motor" listed so I contacted the service department to ask if I needed that part as well. The service manager, Victor, told me yes, I should go ahead and buy it.
So we take our vehicle in for service and give them both the parts, but the motor doesnt get used because there was ALREADY a motor included as part of the steering gear assembly. Im not a mechanic. Theres no reason I should have known that. But thats something the service manager should have known before recommending I buy the part. Now I have a $500 part I cant return because that retailer wont allow returns of electronic components, even unused. Given that I was told YES, buy this part, and then it was not needed, the right thing to do would be for the service manager to take responsibility for erroneously making that recommendation and buy the part from me. Instead, he blame shifts and tells me I should have known the steering gear assembly already had the motor on it, and refuses any sort of accountability.
Additionally, every time we have work done there, theres something new wrong with the vehicle when we get it back. This time, theres a "power assist reduced drive with care" message that comes up every time the vehicle is started, as well as some electrical malfunctions that were not occurring prior to the repair of the steering assembly. Last time, they messed up the TPMS system, which luckily discount tire was able to fix without issue. And good luck getting them to fix anything they messed up, because they wont take accountability for that either, its always just a coincidence.
Take your money literally anywhere else, this place is awful.
