1 /5 Miss Liss: I am updating my review based on two recent experiences. Initially, I got my first set of extensions due to hair loss. I visited an "elite" stylist, and the results were fabulous, boosting my confidence as I waited for my hair to regrow. Unfortunately, after undergoing four surgeries this year, I decided to remove the extensions for my last two surgeries. I planned to reinstall them once I recovered, but the elite stylist had reduced hours, making it difficult to book an appointment.
I ended up seeing a "junior" stylist for color, which turned out well, but the process took nearly twice as long. She expressed interest in gaining experience with extensions, and I appreciated her personality, so I booked her for the extension reinstallation. However, the color was slightly off, so I had my hair lightened. While I liked the lighter pieces, the process again took nearly twice as long, and I almost missed out on a blow-dry and style both times because she ran out of time and had to delegate the task to someone else.
My main issues were the time spent in the chair and the quality of the extension reinstall. They sat much lower than before, despite my instructions, and one piece was sticking out and poorly sewn in. Additionally, there was no final check to ensure the extensions blended with my natural hair, resulting in a noticeable difference between the two. I believe this was due to the stylist running out of time and someone else having to finish the job. I looked ridiculous. Additionally, the junior stylist even tried to sell me more hair, despite my hair being in excellent condition and already being a lot of hair.
When I called to have them fixed, I was disappointed with the response time, especially considering the cost and needed to be presentable. Eventually, I was scheduled to see the junior stylist again, even though I requested the elite stylist. I was told the elite stylist wouldnt get paid for the work, which I found unfair. Customer satisfaction should be a priority, especially for loyal clients.
I agreed to let the junior stylist fix the extensions under supervision, but they were still not sewn in correctly. She couldn’t be monitored the entire time. There were gaps where my fingers could go through, and the extensions were bulky and unevenly placed. After spending six hours and tipping three times (the stylist and the front desk person for blow drying and curling my hair *which should always happen during a visit*), I ended up with a subpar outcome and wasted a lot of my time- it was exhausting. Be cautious when choosing a junior stylist and be prepared to spend double the time in the chair.
