Community Health Care - Hilltop Family Medical Clinic - Tacoma (WA)

1 /5 Brenda Bassano: The worst place. My baby was having a problem so I called to speak to the pediatrician and the receptionist who is working today answered my call at 3:39pm she was very rude, she did not want to listen to what I had to say nor did she want to help me because she said that the only one authorized to talk about my daughter is my husband (which is not true because we are both authorized) and she refused to listen to my need, she told me to call when my husband is present even though I told her my baby was having a problem at that very moment, she made me feel like I had no value as a mother. People like her should not work at a place like that. Then I was able to speak to another employee who was willing to help me, I gave her my information so that a nurse could help me with my babys diagnosis, I gave her my phone number so that the nurse could call me and they ended up calling my husband because they did not want to give me the information about my babys diagnosis. Absolutely awful.

1 /5 Mom A. “Ali”: Wow,so I came to update my review because they called me and argued about the review I left and I find that its been removed !!! So watch out because if they dont like what you say they will call and harass you. I emailed like they say in the response,and nobody replied,they called me and made excuses and argued with me about what happened. Then I just got ANOTHER call and ignored it because I feel harassed at this point. I never got a treatment plan,nothing was said about getting fillings done,just an appointment for a cleaning and of course they quickly billed me,lol Then I later find out I need a ton of work,why are they cleaning teeth that need fillings,or may be pulled ? Why wouldnt they discuss everything with me ? The receptionists are nice,the tech who does the cleanings is great,and unfortunately Im stuck going there because Ive already started and Im not paying someone else for x-rays and a consultation,and when you dont have dental insurance theres really no other place to go.

4 /5 Richard Edwards: I have been going to this clinic for over 5 years. Always the staff is very pleasant, knowledgeable and professional. I love my doctor there. It has always been a good experience. When calling the clinic you can spend a surprising amount of time on hold. It can be very frustrating. However my doctor and I have found away around that and now when I need to reach my doctor or adjust an appointment it is much easier.

5 /5 Daena Switzer: Ive been coming here for years, as well as my whole family and I always feel like my doctor hears me out. If I cant see my regular doctor, I get to see another just as good. They listen to concerns, treat their patients fairly, and I love coming here even after moving out of the area.

1 /5 Quinteka Shorter: I was already iffy about going due to all the negative things I’ve seen and heard. I see why now & can honestly agree with the reviews. I wouldn’t recommend this place to my family or anyone for that matter.