4 /5 Raymielle Jackman: UPDATE 10/23/21: Our pediatrician called us the next day explaining that she was not in that day, that there was a mistake that was made and we should have been contacted but werent. The manager of the facility also spoke to us and apologized, explaining that our negative experience should not have happened. They then asked us to bring in our baby to urgent care to be looked at. Because of this interaction, Ive updated my review to 4-stars. Although a mistake was made, the team at the Covington clinic tried to make it right.
ORIGINAL 1-STAR REVIEW ON 10/21/21: Overall we had initially been very satisfied with the Valley Medicine experience and wanted to keep our family within the Valley Medical system. This led us to locate and find a pediatrician in the Covington clinic when my son was born in May. The first few appointments went well, the facility is clean, and our Doctor was very nice. However our 5 month old boy (an infant) came down with a cold last week. Hes our second baby so we are not first-time parents who cry for help and worry over every little thing. But, colds can be very dangerous for infants and we are approaching a full week of symptoms that havent gotten any better so we reached out for help. We didnt need a visit, just guidance on what steps we need to take. My husband was told by the staff member on the phone (sometime before 3pm)that either a doctor or a nurse would give us a call back before the end-of business day. That did NOT happen. They literally just ditched us and went home for the night. Its now 7pm and I am wondering if I need to try to find a new pediatricians office just to make sure my screaming and sick baby is going to be okay and if there is anything I can do to help him feel better to get through this.
